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TERMS AND CONDITIONS OF HIRE
Please Note all Limos are on a 7 day contract with the
National Limousine Association
A. Deposits and Remaining Balances
1.A deposit is required in order to confirm the booking
2.Deposits paid ( in person, mailed in, or verbally phoned in using credit or
debit cards ) are NON-REFUNDABLE once received by City Limos.
3.Remaining balances must be paid in full by the balance due date on the booking
form unless a cash, money order or account payment has been agreed with our
office. Cash or money order payments must be paid to the Chauffeur at the time
and place of the first collection ( pick up ) point..
B. Grace Period
1.A fifteen (15) minute grace period shall be established for late arrival of
your limousine due to weather, accident or any misfortune . We will endeavour to
make your time up.
C. Overtime
1.Any overtime after the booked time will be charged at Twenty Five pounds (£25)
per completed Half (1/2) Hour.
D. Damages to Limousine
1.The client who books the limousine will be responsible for the conduct of all
members of their party. Any damages to the limousine or to its fixtures caused
by the client , a member of their party or by inciting others shall incur a One
Hundred Pound (£100) ‘enforced downtime’ charge in addition to the cost of the
repairs and the loss of booked business whilst these repairs take place . A One
Hundred Pound (£100) ‘sick’ fee shall be charged if the client or a member or
their party is sick inside the limousine plus the hourly cost or returning the
limousine to our premises for valeting charged at Fifty Pounds (£50) per hour.
2. If the contract is paid by credit/debit card or City Limos hold a credit/debit
number on file for that client, the client authorises us to charge that card for
the costs in D1 above.
E. Cancellation Policy
1.Cancellations are only accepted in writing and must be received by us no later
than 30 days prior to the hire date.
Wedding cancellations must be received in writing by us no later than 90 days
prior to hire. Cancellations for Royal Ascot or any other “high demand” event
are not accepted. If your invoice number starts with the letters”HD”then this
rule is in force for your booking
2.The chauffeur may terminate your booking if the client or any member or their
party causes excessive delays, are disorderly or, in the chauffeurs judgement,
are unfit to travel, with no compensation made to the client .
3.In the unlikely event that we are unable to complete a booking due to
circumstances beyond our control, a full refund will be given. Beyond this we
are not liable for any additional costs incurred or the loss of any monies paid
by the client or party for tickets etc for the event they are travelling to.
4. The contract will be cancelled for any violation s of terms A and or D above
with no compensation made to the client.
F. Delays
Although City Limos will endeavour to meet all deadlines, we accept no
responsibility for delay however caused.
G. Airport Journeys
1.The amount of passengers and suitcases will be determined at the time of
booking and will appear in the ‘booking details’ section overleaf and must not
be exceeded due to weight and space restrictions.
2. Charges for airport collections include the first thirty (30) minutes wait
after the flight has landed and any additional time will be charged at the
overtime rate as stated in C above.
3. Excessive delays may forfeit your return journey as other bookings may have
been taken for the limousine on that day.
You must call our office at the first instance from your departure airport to
confirm details. Re-routed flights may not be able to be met by us and
additional charges may be charged to the client. Check with your travel
insurance company to see if you are covered for these costs.
H.Access
City Limos accept no responsibility for restricted vehicle access (hump back
bridges, width restrictions etc ) at any location and are not liable for delays
caused by re-routed journeys.
I . Articles Left In Limousine
Although we will take care, we will not be responsible for any loss or damage
to luggage or personal property left in the limousine during or after the rental
period
J . Consideration
For the comfort and consideration of other clients, passengers are not permitted
to smoke in the limousine. Journeys of more than one and a half (11/2) hours may
stop for a 10 minute break if pre arranged with our office.
K. Seatbelts
Passengers in forward facing seats are required by law to wear seatbelts and for
your safety we advise the wearing of seatbelts by all passengers. Baby seats
should be used in forward facing seats only.
L . Breakdown
Our vehicles are serviced and maintained to the highest levels however in the
unfortunate event of breakdown City Limos cannot be held responsible.
Please Note all Limos are on a 7 day contract with the
National Limousine Association
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